Ideally you will send us your request by program-menu "Help",
in case of problems send an email ....
Then the installation and user protocol is also sent to us
automatically as a zip file. You do not need to do anything
else.
By the way, the transferred data does not include any personal
information.
Customer Feedback
We at proDAD are happy to answer any questions you may have about our program.
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Answer:
You have created a project in the earlier Heroglyph version V2.5 and would like to continue editing the project (using the enhanced Design options) in Heroglyph V4.
In order to do so, just open the "File/Open Project" option in Heroglyph V4. Navigate to the location where you have saved your project and import it. Now you can use the new Design options in your project and save the changes afterwards.
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Answer:
If you create your own Object presets as TIF-Files in the transparent Background (with Alpha key), you can use them also as an object in the Route project.
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Answer:
The installed Object Presets from the CreativePack 2 can be used, too. They are available, for instance, in the directory: "C:\Programs\proDAD\Heroglyph-2.5\clipart\cp2\image".
Open the directory and adopt an object of your choice in the previously created route (directly in the preview) in Heroglyph V4 via Drag & Drop. Before doing so, select the Timeline object in the Timeline to make sure that the right object will be replaced.
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Answer:
Apart from Heroglyph 4 you have also installed Heroglyph 2.6 and some (if not all) Creative Packs 1-5 and you would like to use these versions? Of course you can use the Templates/Project presets from these components in Heroglyph 4 – you can even upgrade them with enhanced Design options….
Import, for instance,Project presets from the "C:\Program Files (x86)\proDAD\Heroglyph-2.5\tl\model" directory in Heroglyph V4 via the “File/Open project" option.
You will find various Project presets in the subfolders cp2, cp3, cp4 und cp5.
Now open the Settings dialog via File/Settings
Here you add the path to Cliparts in the Settings/Program/Search Path in Heroglyph V4. This safeguards the correct importation of all the Project Components (e.g. Background images).
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Answer:
TheStarlab Multimedia is a video production studio located near Pisa (IT) in charge of backstage photos, videos and commercials ceremonial.
www.starlabmultimedia.it
We use editing software like Sony Vegas, Avid Liquid and Edius, Magix through we got to know well in Italy Pro X Magix little known, but very handsome as an application.
The products proDAD always accompany us in our video productions, especially Vitascene with which we can give striking visual effects to our customers.
We know your company through Heroglyph titler because at the time were looking for a performance, but then we also discovered Vitascene and it was love at first sight for this amazing software.
Great special effects, performance, maybe a bit dated now an interface.
Even for the assistance we were fine with proDAD that there has never abandoned in time of need
So thanks for the work you do every day for the world of video editing.
Hugh Bartolini
Administrator Starlab MultimediaPisa
Italy
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Answer:
Siete molto gentili e pazienti. Grazie infinite.
Ugo Bartolini
Pisa
Italia
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Answer:
Hallo Herr Schmid,
es hat alles wunderbar geklappt. Herzlichen Dank!
Gruß aus Franken
W.Dietz
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Answer:
Hallo Herr Wenz, Hallo Herr Schmid,
es funktioniert – vielen Dank für die außerordentlich schnelle und kompetente Hilfe!!!
Mit freundlichen Grüßen
Martin Ebert
München
Deutschland
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Answer:
Hallo,
Thanks, it works! Admirable support service!
Regards,
Herman Vranckx
Leuven
Belgium
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Answer:
This problem is the result of errors that are hard to determine. We (proDAD) have no influence on these errors. But we would like to pass on tips from other users which might help you resolve the problem.
First of all, make sure that you are working with the latest Premiere CS-Update, the most recent Vitascene 2.0 64bit-Service, as well as the newest versions of your graphic driver and Directx. If necessary, the latest versions of these elements should be installed.
Then check wether the monitor is correctly connected to the monitor connection ("DVI-D") of your graphic card. Then start Premiere CS and use Vitascene 2.0 as an effect in your clip in the timeline.
Do not select the monitor connection "Display Port".
In case that the crashes continue in spite of using the right monitor connection, please check if your computer is working in the Dual Monitor mode. Disconnect the second monitor by way of trial and restart Vitascene 2.0 in Premiere CS.