Answer:

Please bear in mind that the Back-up-DVD of the “Adorage All-in-one package (Volume 1 to12)” is a Dual-Layer-DVD.

Therefore, your DVD drive should be able to read Dual-Layer-DVDs.

Answer:

The Plugin included in the delivery is only valid for the editing-software to which it is related. Plugins for other editing-software programs are not included and there is no legal right to claim any.

The customer can order an upgrade of a bundled version to a full version at any moment. This would provide him/her with the complete support-service, free updates and all the functions for all the products.

Answer:

In general terms, it is a Plugin, which is licensed for the current generation of the editing software. This means that the following versions of the editing software probably won’t support the bundled version.

The technical Email-support will also be limited to the bundled product in connection with the editing software.

Furthermore, there is no legal right to claim any feature-update. The user can only claim technical updates that might be necessary due to technical problems, and only for the generation of editing software included in the delivered package.

Answer:

Dear User of Adorage 12,

please take into consideration the following installation tips:

 

There is a Basic Version Adorage 12, which should be installed first. After doing so, check which editing software (NLE) you are using.

 

1. If you are using a 32bit editing software, install the 32bit-Plugin Service Package (included in the delivery).

2.  If you are using a 64bit editing software (eg. Premiere CS5, Sony Vegas 64bit 9/10 Pro), install the 64bit Plugin Service Package (included in the delivery).

 

The current Adorage 12 or the Service Packages install new Plugins, i.e. the existing Adorage-Plugin will be refreshed.

 

Notes for the use of Adorage 12 in Pinnacle Studio:

Please install the basic version of Adorage 12 first, then the new volume 12 will be included into the  list of the opened Adorage (directly in Studio). Immediately after doing so, you can use all the Adorage effects and transitions. In case that previously installed earlier Adorage volumes (1-11) are already unlocked, the new Volume 12 will be activated. There is no need of any further unlocking on the part of Pinnacle/Avid. 

 

Further recommendations:

1. New installation of Adorage Volumes:

If you install your Adorage Volumes 1-12 newly we recommend to first uninstall Adorage completely. Then (re-)install your Volumes in order. Install the respective Service Package always at the end – either the 32bit- or the 64bit Service Package (or the two of them), depending on the editing software you are using.

 

2. The use of the 64bit Service Package:

The 64bit Service Package will be installed only if you are using a 64bit editing software (currently in Premiere CS5 and Vegas 9/10 Pro).

 

3.  Additional installation of older Adorage Volumes:

If you install older Adorage Volumes in addition to previously installed Volumes you should always install the current Service Package at the end - either the 32bit- or the 64bit Service Package (or the two of them), depending on the editing software you are using.

Answer:

In order to be able to locate (and resolve ?) problems possibly occurring in Mac computers, we need a Crash Report.

When an error occurs, please start the CONSOLE (to be found in Applications/Utilities) to create a Crash Report. You will find the corresponding Crash Report under DIAGNOSTIC AND USAGE INFORMATION/User Diagnostic Reports (you can see an example in the screenshot). Then select the Crash Report (e.g. Final Cut Pro_2010…), and click File/Save a Copy As in the menu to save the report. Please send us this report.

Answer:

After installing the Mercalli V2 Pro Demo-version as Studio Plugin, the software will be shown within Studio 14 (including the Pinnacle watermark). Now you can test Mercalli V2 Pro.

If you like Mercalli V2 and if you want to buy it, please go to the proDAD online shop (www.prodad.com)

Note: For the time being, Mercalli 2 is not available in the Pinnacle Online shop.

After buying the Plugin in the proDAD online shop and installing it on your system, it will be automatically activated and the Pinnacle watermark will no longer be seen.

Answer:

Reason:When the option "Full preview quality" (in the "Video and Audio Preferences" settings dialog) is disabled in Pinnacle Studio, the video analysis in Mercalli is carried out at a lower resolution and this affects the quality of the stabilization.Even when the project has been completed in Pinnacle Studio, the quality of the scenes stabilized with Mercalli remains low. 

Solution:Select the option "Full preview quality" (in the "Video and Audio Preferences" settings dialog) before analysing your video scene in the Mercalli timeline.

If you have already analysed the video scene with Mercalli, with the option "Full preview quality" disabled in Pinnacle Studio, follow these steps: Remove Mercalli from the timeline in your video, select the option "Full preview quality" in the "Video and Audio Preferences" settings dialog, and drag Mercalli onto the video scene again.Now analyse the video once more with Mercalli.

Answer:

If the last digit of your serial number of Adorage Volume 10 or 11 or Mercalli V2 is the number zero (0), this may be confused with the letter O (Oh).Please replace the character and the serial number will be accepted.

Answer:

For these editing solutions please always use the  32bit Version of the Mercalli V2 Plugins because these NLEs are 32bit Versions, tough they´re in use on Windows 7 64 Bit systems.

Answer:

Problem: The Mediaplayer playback of a Mercalli-created videofile is always 4:3 although the original footage was 16:9.

Solution: Mercalli also offer to generate WMV files for export, those generated files also Media Player playback correctly as 16:9 .

Note: It´s obligatory that the video has been identified as 16:9 format video during import in Mercalli.