Answer:

A little Tool will list all protocols on your system. How to use: Start the little Tool (Link #1) and send us the .gz file. Problem: If the tool not starts, please install Microsoft NET 2.0 (Link #2). Note: Ideally you will send us your request by program-menu "Help", in case of problems send an email .... Then the installation and user protocol is also sent to us automatically as a zip file. You do not need to do anything else. By the way, the transferred data does not include any personal information.